These jobs focus on managing the financial aspects of patient care, including billing, insurance claims, payment processing, financial counseling, utilization and revenue cycle analysis. These roles are responsible for overseeing the entire process of billing, collecting, and reconciling patient accounts. Revenue cycle staff manage claims submission, payment processing, and account resolution to ensure that the university healthcare system captures and maximizes revenue while maintaining compliance with regulations. + Provide optimum face to face service for all patients needing assistance + Facilitates referrals to Medicaid as applicable + Completes and approves/denies Financial Assistance Applications/ Epic/Onbase + Perform insurance reviews for eligibility for hospital and professional services + Provides estimates, out of pocket requirements, copayment and co insurance, payment plans, D/I review + Support drug co pay application completion / set up drug coverage in EPIC + Use Cyracom translation devices for all patients requiring translation services + Review patient bills and provide resolution or provide connection to a resource able to address the issue. + Take pre payments as well as payments towards payment plans, sets up payment plans + Review daily EPIC reports and work queues to provide financial follow up + Updates EPIC and reviews flags, guarantor, registration, insurances and appropriate billing indicators + Adheres to contractual guidelines and accepted payer guidelines + Makes every effort to minimize loss of reimbursement, denials or delays. Analyzes denials when needed to determine root cause. + Review International patients and set up pre-payment prior to treatment per MC Policy This is a multi-location department and it is the expectation that all team members will be able to support the multiple location tasks and are able to comfortably work in all locations. This position **will not** consider candidates who require immigration sponsorship at this time or in the future. MINIMUM REQUIREMENTS Education: High School or equivalent required. Bachelor’s Degree preferred. Experience: 4 years relevant experience in customer service and extensive use of desktop computers and applications. Licensure: None PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day. Position Compensation Range: $15.99 - $31.99 Hourly **Benefits** + Comprehensive Benefits Package: Medical, Dental, and Vision Insurance + Paid Time Off, Long-term and Short-term Disability, Retirement Savings + Health Saving Plans, and Flexible Spending Accounts + Certification and education support + Generous Paid Time Off UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.