This role is responsible for providing financial support to include- financial assistance application assessment and approval, HPE Medicaid application, pre service estimates, pre service insurance eligibility review, out of pocket review, payment plans to include debt to income assessment, drug co pay assistance and provide a resource for onsite billing questions, international patient billing review and pre-payments.

Provide optimum face to face service for all patients needing assistance

Facilitates referrals to Medicaid as applicable

Completes and approves/denies Financial Assistance Applications/ Epic/Onbase

Perform insurance reviews for eligibility for hospital and professional services

Provides estimates, out of pocket requirements, copayment and co insurance, payment plans, D/I review

Support drug co pay application completion / set up drug coverage in EPIC

Use Cyracom translation devices for all patients requiring translation services

Review patient bills and provide resolution or provide connection to a resource able to address the issue.

Take pre payments as well as payments towards payment plans, sets up payment plans

Review daily EPIC reports and work queues to provide financial follow up

Updates EPIC and reviews flags, guarantor, registration, insurances and appropriate billing indicators 

Adheres to contractual guidelines and accepted payer guidelines 

Makes every effort to minimize loss of reimbursement, denials or delays. Analyzes denials when needed to determine root cause.  

Review International patients and set up pre-payment prior to treatment per MC Policy

This is a multi-location department and it is the expectation that all team members will be able to support the multiple location tasks and are able to comfortably work in all locations. 

Position Compensation Range: $18.73 - $29.03 Hourly

MINIMUM REQUIREMENTS

Education: High School or equivalent required. Bachelor’s Degree preferred.
Experience: 4 years relevant experience in customer service and extensive use of desktop computers and applications.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.