Essential Duties and Responsibilities:

Capturing and reviewing daily charges from the Electrical Medical Records to ensure standard coding and billing guidelines are followed correctly Communicating effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances Auditing the imported encounters against the daily patient list to ensure all encounters have been captured correctly Providing in a timely manner treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization Accurately posting all payments paid at the time of service to the patient’s account Auditing and balances daily payment totals to treatment/s received or being received to a patient Reviewing and finalizing patient accounts prior to the closing of the workday, with time permitting Reviewing PIMS tracking reports to ensure all encounters are accounted for in a timely manner Always maintaining professional and courteous relationships with all team members Alerting department manager of any issues needing further research

Secondary Responsibilities:

Maintaining strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines Utilizing the correct coding initiative when billing for multiple services during the same encounter and understanding how to correctly apply Modifiers Informing Patient owners, Doctors and various support staff when additional account balance reviews are needed Researching financial rejections and working cooperatively with appropriate staff to resolve discrepancies. (i.e. Helping the client apply for Care Credit, Affirm, Scratch Pay) Utilizing various coding and billing references to resolve complex billing scenarios Consistently following internal coding and billing protocols and policies Demonstrating a commitment to expanding coding & billing knowledge by participating in various continuing education opportunities each year Demonstrating a positive willingness to take on additional assignments and responsibilities Providing training to new employees in a timely fashion