Position Title:Financial Aid Advisor II Job Group:Professional & Scientific Required Minimum Qualifications:Bachelor’s degree and 2 years of related experience Preferred Qualifications:Experience in higher education financial aid. Advising and customer service experience. Experience using financial aid management systems, data analysis, and reporting tools. Experience planning and delivering financial aid presentations, workshops, or events. Experience interpreting policies and procedures. Job Description: Iowa State University is seeking a dedicated and student-focused Financial Aid Advisor II to join the Verifications team within the Office of Student Financial Aid. In this role, you will provide expert guidance to students and families, manage financial aid processes, and contribute to the delivery of programs that enhance the student experience. This position requires a combination of technical knowledge, strong communication skills, and a commitment to ensuring students have access to the financial resources they need to succeed. Key Responsibilities: + Determine student eligibility and adjust financial aid packages comprehensively. + Apply professional judgment regarding financial aid disbursement holds and overrides. + Administer specialized support for financial aid processes and programs. + Update and utilize various financial aid systems effectively. + Advise students and families on the financial aid process and assist with escalated issues. + Support and engage with staff and student employees regarding advising and processing questions. + Ensure customer service coverage to meet the needs of students, families, and other stakeholders. + Read, research, and interpret regulations to determine eligibility while maintaining stewardship of financial aid programs. + Develop and execute outreach and awareness plans, including presentations, events, and off-campus engagement. + Assist with training new staff or Financial Aid Advisors and support team supervisor with data analysis and report compilation. About the Office of Student Financial Aid:The Office of Student Financial Aid at Iowa State University empowers over 85% of undergraduate students through the administration of more than $400 million in financial assistance annually. As part of the Division of Academic Affairs, our team guides students and families in understanding, applying for, and managing financial aid throughout their academic journey. We are committed to student success, innovation, collaboration, and respect, offering a supportive environment that fosters personal and professional growth. Join us in making higher education accessible and affordable for Iowa State students. Example of Duties• Assists students and families by making recommendations, interpreting regulations, and reviewing petitions.• Counsels students and families regarding financial aid, including eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning.• Provides status updates regarding eligibility, scholarships, and applications.• Provides specialized support for a financial aid area.• Analyzes data, compiles reports, and applies judgement.• Evaluates individual circumstances and documentation and makes adjustments or exceptions based on judgment.• Prepares and gives presentations related to financial aid and related topics.Level Guidelines• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems• Responds to a broad range of inquiries and requests• May provide training and/or direction to lower-level staff• May lead projects of moderate scope and complexity• Provides guidance to students Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Appointment Type:Regular Number of Months Employed Per Year:12 Month Work Period Time Type:Full time Pay Grade:PS806 Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: September 17, 2025 Posting Close Date:October 13, 2025 Job Requisition Number:R17810 By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.