The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. This position is responsible for program management support in assigned areas of responsibilities as needed (e.g., Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, etc.) The advisor assists in determining eligibility for financial aid, resolving student eligibility issues, processing awards, reviewing and processing professional judgment appeals, supporting FAFSA completion efforts, and leading/participating in outreach events. This position requires occasional evening and weekend work. There will also be some blackout vacation days during peak processing times. This is a full-time calendar year restricted position. There is no presumption of renewal for this appointment. Continuation of this appointment, even during the year, is subject to the availability of funds, the need for services, and satisfactory performance.