Empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work and pushes us to challenge the status quo every day. Through our Cloud-first strategy, we strive to deliver solutions that are optimized for the world and enable customers to drive their business more successfully. **Microsoft’s Commercial Product Infra and Margins (CPIM) team** is an exciting and fast-evolving finance team at the forefront of Microsoft’s Cloud-first strategy. We are looking for a talented and motivated individual to help shape the future of our cloud products. The team’s charter is to optimize our investments in Customer Support across both **Azure** and **Dynamics** , while providing visibility to variance drivers. As a **Finance Manager** on this team, you will partner with **Engineering and our CSS teams** to transform support using AI by enabling Copilot and experimenting and leveraging several other ways to enable quick resolution of cases, increase self help and deflection and revolutionizing Engineer productivity and customer satisfaction. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Lead analytical review of performance against plan/forecast and drive insights across a variety of metrics + Partner with Engineering to delivery efficiencies with a high ROI (return on investment) to continue to drive down unit economics + Pro-actively communicate volume variances to ensure capacity requirements are met to avoid incremental costs or customer satisfaction issues + Exhibit leadership skills pro-actively driving and delivering high-impact results through both individual and vendor team efforts + Communicate findings into high quality communications and facilitate executive decision making across Customer Support Services and Engineering Other + Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values) **Qualifications** **Required/Minimum Qualifications** + Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field + OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field + OR equivalent experience. + 2+ years of experience managing high-level projects with a specific focus on Cost of Goods Sold (COGS) analysis. **Additional or Preferred Qualifications** + Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 3+ years of post-graduate financial analysis, accounting, controllership or finance work experience + OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 5+ years of post-graduate financial analysis, accounting, controllership or finance work experience + OR equivalent experience. Financial Analysis IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until June 23, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .