Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience. If you've wanted to challenge existing processes, propose end-to-end redesigns, or drive tooling and automation decisions that impact the entire organization, this is your opportunity. The ideal candidate will take ownership of problems and question "that's how we've always done it.”

Amazon is looking for Financial Manager to join the Amazon Customer Service Finance team as a key strategic partner. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. This is a high-visibility role where you will partner directly with senior and executive leaders across CS to shape financial strategy in a fast-moving, ambiguous environment. The successful candidate will be a self-starting who thrives in ambiguity, brings strong business partnership instincts, and can navigate organizational complexity while driving results with limited precedent. In this role, you will partner with finance and business leaders to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.


Key job responsibilities
As a Finance Manager supporting the CS Finance organization you will:
- Manage multiple workstreams, executing parallel initiatives with autonomy, balancing subject matter expertise with horizontal collaboration across the team
- Lead cross-functional initiatives and independently deliver projects to scale, improve controllership, and create value-add enhancements
- Build key stakeholder relationships, establishing and maintaining strong partnerships with business teams, finance partners, and leadership to drive alignment and standardization of metric and reporting definitions
- Drive Process Improvements, contributing to the evolution of reporting and planning cycles by identifying opportunities for automation, simplification, and consistency.
- Develop scalable financial tools that align and simplify monthly business reviews, annual planning, and forecasting processes
- Provide mentorship to junior team members and participate in team-wide educational efforts.


About the team
Amazon Customer Service Finance is part of the WW Amazon Stores Finance organization. We are the Amazon Stores' financial partners and lead decision support, planning, analysis, and reporting the WW Stores organization. Our job is to partner with the business to plan, analyze, measure, and grow our global business. We contribute to business decisions by providing insightful analysis of all metrics and processes, inventing new ones where needed and simplifying and automating wherever possible. We methodically establish, evaluate, and improve end-to-end processes, financial controls, and capital investment.