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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

An exciting opportunity with Centrale Shopping Centre in Croydon, JLL are currently recruiting for a proactive and analytical Finance and Data Manager to join our dynamic team.

Department Function:  

The Finance & Data team ensure a high level of financial reporting communication both internally and externally by providing support to all business data and communications systems.   

The team delivers the following key functions:  

 Finance & service charge management 

Shopping Centre performance analysis and reporting 

Car park administration and management 

Overall administration for the management team 

The Finance & Data support team are responsible for financial planning, management and reporting, ensuring that all operational expenditure is delivered within budget.  There is additional responsibility for the operations of systems relating to management information, telecoms, networking and car park systems.     

Key Responsibilities: 

Levels of authority 

Authorised signatory for purchase orders, invoices and expenses, to pre-determined levels that will be communicated separately within policy. 

Provide direct support to the General Manager and as one of the Senior Operational Managers deputise in their absence. 

Represent the shopping centre at appropriate meetings. 

Host external visits to the centre. 

Financial & Audit management delivered to timelines  

Financial and Systems 

Ensure effective management of the service charge, marketing and car park accounts. Adhere to the RICS Service Charge Code guidelines. 

Coordinate preparation of Service Charge and Car Park budgets. 

Ensure that financial information is accurate through timely invoice processing and cash reconciliation. 

Manage and monitor the budgetary support for all other budget holders in the shopping centre. 

Ownership of on-site purchasing and invoice procedures ensuring these are followed by all on-site employees. 

Ensure that footfall, retail sales, car park system and associated reporting is managed accurately and on time.   

Ensure the Car Park systems and machinery run smoothly and efficiently. 

Take responsibility for office management e.g. stationery orders and control of documentation.  

Develop and constantly review office processes and procedures to ensure they are effective. 

Ensure and maintain office compliance with regards to GDPR and the recording and sharing of information. 

Ensure and manage statutory compliance on all licensing for the centre.  

Ensure that a good and current understanding is maintained in respect of Health and safety legislation. Take responsibility for checking that all health and safety compliance is adhered to in your area of control and where your intervention is appropriate elsewhere in the business. 

Management of insurance claim progression including all liaison with insurers. 

Accurately collate statistics, identifying trends for business use and providing informative reports to ensure effective internal and external reporting and maintaining a consistent approach to all information leaving site. 

Prepare presentations and communications in a consistent manner for retailers, head office and centre staff. Ensure that where figures are presented in areas like service charge that they are accurate and relevant.  

 Finance & Data Support 

Ensure that all telephone calls are managed professionally and efficiently, and that the telephone system, voicemail, access codes etc. are fully operational. Provide direct support to the General Manager and as one of the Senior Operational Managers deputise in their absence. 

Provide support and advice to other employees on reporting and storing information. 

Ensure that the administration team is multi-functional to maintain standards during leave and absence.  

Additional Responsibilities 

Adhere to all company policies and procedures. 

Undertake any other reasonable duties as required to meet the needs of the business. 

Undertake operational management responsibilities as necessary. 

Participate in the on-site duty management rota.  

Person Specification: 

Minimum:  

Experience of service charge management 

Experience team management  

Excellent leadership qualities. 

Excellent communicator at all levels. 

Confident decision maker. 

Strategic planning ability. 

Good knowledge of accounting practices. 

Numerate. 

Good analytical skills. 

IT Literate. 

Ability to innovate & implement new systems and processes to enhance efficiency. 

Desirable: 

Experience of a major retail/leisure scheme. 

Good knowledge of retail market and KPIs. 

IOSH qualification or equivalent. 

Good knowledge of Car Park systems. 

Good knowledge of Corporate Responsibility and environmental issues. 

Good knowledge of The Service Charge Code Of Practice. 

Good knowledge of General Data Protection Regulation. 

Achievement of other professional qualifications / awards relevant to the role. 

Good industry knowledge 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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