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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Join one of the UK's most iconic retail destinations as Finance & Data Manager for Bullring & Grand Central, Birmingham's premier shopping destinations. As Finance & Data Manager, you will play a pivotal role in driving the financial performance and strategic insights that keep these bustling retail environments at the forefront of the UK shopping landscape. Working within a dynamic property management environment, you will combine traditional finance expertise with cutting-edge data analytics to support decision-making across operations, leasing, marketing, and asset management.

This role offers an exceptional opportunity to work with one of the UK's leading retail property portfolios, you will be instrumental in translating complex data into actionable insights that enhance both tenant success and customer experience across these award-winning destinations. Based in Birmingham with excellent transport links you will contribute to maintaining Bullring & Grand Central's position as a benchmark for retail excellence.

Finance and Data Manager 

Key Responsibilities 

Ownership, accountability and responsibility for data and finance within the Destination 

Contribute to and take active role as member of Management Team. 

Management of the service charge & car park budgets producing accurate financial reports to specific deadlines 

Ensure effective management of car park financial performance and reporting in collaboration with the senior management team 

Understand the P&L components of the car park budget. Present concepts /initiatives to contribute to efficient running of the business.   

Deliver and report on car park net income targets as outlined in the business plan 

Drive additional income generation via commercialisation activities in conjunction with the client’s commercial team and optimisation of net operating car park income.   

Reconcile car park income reports and ensure cash collections are collected and reported in line with the KPI’s and scope service. 

Monthly expenditure reporting of budget and completion of FVR’s 

Service charge management and reporting including processing of invoices, budgeting, expenditure, and reconciliation. 

Support the Destination Director in the preparation of the service charge budget. 

Maintenance of budget expenditure and records, invoice/purchase order tracking and reporting of expenditure. 

To report to the Client as required, and in the Destination Director or Operations Manager’s absence, prioritising their requests and always ensuring a professional response. 

Oversee management of Proactis, footfall and car park information systems to support the production timely and accurate accounts and statistical returns. 

Manage the year end audit process and provide information to auditors within the specified KPI’s and scope service. 

To deputise during the absence of the Destination Director or Operations Manager. 

Compliance with all Company procedures to include financial and administration duties. 

To develop and maintain strong positive relationships with key business and community contacts. 

Compilation of regular reports to the Destination Director and Client 

Development and implementation of procedures to gain greater efficiency and savings to all areas of the service charge 

Support with Health and Safety systems, ensuring compliance with relevant legislation 

Attend Occupier Meetings and record any meeting notes or actions 

Ensure H&S platforms, permits, CAFM systems, Sharepoint and all other management platforms are kept up to date and actions managed appropriately 

Support the Destination Director and Operations Manager in overseeing all accident and incident reporting, including insurance and statutory forms and procedures. Responsibility for all system updates and reporting functions. 

Assist the Destination Director and Operations Manager in ensuring all the third-party contractor staff and tenants are aware of H&S procedures and are compliant with appropriate Destinations procedures. 

Manage the progression of potential and actual insurance claims with the Operations Manager, including reporting Riddor's to HSE where appropriate within National guidelines. 

Support the Destination Director & Operations Manager to ensure all systems/audit requirements so that the Destinations complies with the policy on energy procurement, Health & Safety (ISO45001) and environmental management (ISO14001) and utility costs are managed effectively without comprising the quality of service provided. 

Prepare all supporting documentation for audits in accordance with audit deadlines and liaise with auditors throughout to successful completion. 

Reporting:  

The Finance & Data Manager, in collaboration with the Destination Director, Operations Manager and Property Manager, will provide accurate and timely compilation of accounting, turnover, trading, car park and footfall and benchmarking data for the presentation of monthly reports and documentation for the Landlord and respective parties; formal recommendations and reports as required to support strategic and management recommendations; KPI reporting against agreed best practice compliance targets as required; and minutes of meetings and circulate as agreed. 

Communication  

Maintain positive relationship with both internal colleagues and external organisations. 

Accurately collate statistics, identifying trends for business use and provide informative reports for effective internal and external reporting, maintaining a consistent approach to all information leaving site. 

Ensure effective operational communication through meetings, handovers and reporting    

Attend daily Operations Meetings, weekly Finance meetings, monthly contractor and other meetings as required. 

 Retail and Customer Focus  

Adopt the Company policy within the area of corporate responsibility to ensure an integrated way of working through the on-site teams and day-to-day operations in order to create and maintain this ethos. 

Provide the highest level of customer service to tenants, visitors and customers and assist others to maintain these standards throughout the shopping centre. 

Build and maintain excellent working relationships with retailers throughout the Centre. Respond promptly to short term operational problems and assist in their resolution. 

Support  

Assist in championing the asset and ensuring that any issues arising that impact on the Building are escalated and managed effectively. 

Keep the Destination Director and the Operations Manager up to date with any potential issues and opportunities. 

Develop strong relationships with the client, key contacts, other Destinations, Shopping Centres and Senior Managers. 

Management Structure Managing Agents:  

JLL is responsible to the Landlord for the general administration, operations, and management of the Destination. As such it is concerned with providing high quality customer service and the maintenance/management of common areas, the services and facilities and ensuring that tenants fulfil their covenants and obligations as laid down in their individual lease and the Shopping Destination Regulations. In addition, the Managing Agent is responsible for administering service charge accounts at the Destination and oversees and manages on site employees. 

Teamwork: 

The intention is that the Destination Director, Management team and Clients / Owners will operate as a united team to operate the Destination as an effective trading proposition and a profitable business aimed at maximising Client investment income. 

Additional Responsibilities  

Any other duties deemed necessary by the company. 

Skills & Experience 

Preferably professional accounting qualifications (such as AAT or CIMA), a relevant degree (UK), or equivalent credentials demonstrating financial knowledge and skill  

Experience in leading, coaching, and developing team members 

Experience of budget management 

Experience of P&L management  

Relevant Degree standard  

Proficient decision maker 

Experience of presenting  

Ability to innovate & implement new systems and processes to enhance efficiency. 

Knowledge of GDPR 

Strategic planning ability 

Effective communicator at all levels with ability to influence 

Exceptional analytical and reporting skills 

Team Player 

High IT literacy including MS Office platforms 

Organised and meticulous 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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