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Route 65 Management, LLC - Dunkin'/Baskin Robbins

Dunkin’ Field Training Manager

Compensation and Benefits:

Competitive SalaryAuto ReimbursementPaid Time OffEmployee DiscountEmployee Referral BonusHealth, Dental Vision BenefitsSupplemental Benefits401K / MatchingSNHU Discounted Tuition ProgramOpportunities for personal career growth within our team

Job Type: Salary /Full Time

Job Summary

A Dunkin’ Field Training Manager is responsible for the development of people, implementing training and training systems within a network to uphold brand standards, for providing restaurant teams with training focused on great guest service, and for maintaining those training systems to ensure clean, safe, and organized restaurant operations. The Field Training Manager oversees the training for MITs in the training stores and works with the District Managers to ensure all team training in the network is up to date. This role requires a passion for facilitation and an understanding of best practices for training.

Duties & Responsibilities:

Lead, implement and follow up with sustainable training systems for the network, ARLs, RMs and team membersDevelop and certify training restaurants and training managers to ensure MIT successPrepare and monitor training plans, verify training proficiencies for DMIT and RMITs, document and communicate weekly progress and/or deficienciesWeekly 1:1 meeting with Training Store Manager(s) and MIT(s) to review training to date and planWeekly 1:1 meeting with Area Director to report training needs, training observations, objectives and operational concerns and special projects and assignments related to trainingActively facilitate training in the network with encouragement and support, offering short term performance and long-term goalsCollaborate with the Director and/or District Manager to develop and implement 4-week transition plan for MITs into district or restaurantProvide guidance, coaching and developmental plans to District and Restaurant Managers as they work to maintain sustainable training systems in each restaurantProvide daily recap and follow-up on any restaurant visits or audits to the store PIC, ARLs and DOFull comprehension of all back of house systems, i.e., budgets, ordering, reporting, etc.Ability to accommodate and explain to multitude of learning styles and verify comprehensionDesign and implement sustainable training systems in restaurants to ensure highest levels of safety, guest service, and cleanlinessTeach an in-depth knowledge of brand standards, recipes, and systemsFull knowledge and ability to teach brand standard food safety visits, Ops connect, and all other required auditsUnderstand the restaurant menu, including limited time offers and promotions, and be able to answer both team member and guest questionsCompliance oversight of mandatory training, i.e., E-Learning, Window Readiness, New & Trending, etc., in accordance with all brand standards.Work with management on the rollout process for Window Readiness, Marketing Promotions, new systems and proceduresDevelopment and ongoing updates to curriculum, training materials, workshops, and job aids.Develop, plan, organize logistics and execute ongoing trainingWork with DMs to identify training needs and areas for improvement and provide actionable recommendationsWork closely with directors, above restaurant leaders, restaurant managers, and teams to validate, develop and implement training and professional development opportunitiesEvaluate and identify employees for career path development opportunitiesProvide opportunities for best practice sharing throughout the networkUnderstand and teach budgets, P&Ls, Par Levels, and forecasting schedulesFollow-up and document budgets, P&Ls, Par Levels with DMs, and managersTrack, recap, and follow training meetings with budgets, scorecards, Par Levels, and forecasting schedulesWeekly, monthly, quarterly, and annual KPI reports sent to the field, i.e., audits, HME, OSAT, Books, Food Safety, The CenterConduct audits as necessary (Food Safety, GSD, etc.) or as requested by DOMust be available in the restaurants on inventory days to teach, coach and support the RMs, DMs and DO