At eero we make world class products for our customers to enjoy. Behind those world class products are the teams that support end customers; customer support, field technicians, technical sales teams; ready to assist customers who have questions or need support. We’re looking for a Sr. Field Trainer to join our team, who will own the learning experience for multiple audience segments in North America. The ideal candidate is obsessed with the customer experience, forward-thinking with creativity and a passion for creating and delivering training.

Key job responsibilities
As a Field Trainer, you will:
- Design, develop and deliver training that supports multiple modalities, including virtual, in person, and self-directed learning
- Form relationships with key customers to create training opportunities
- Develop and execute the interactive activities involved with trade shows that we participate in
- Support our team of market trainers with education, content development, and facilitation certification
- Drive the success of our mobile training platform with regular content updates and engagement
- Act as the subject matter expert and field questions about policies, tools, and practices in real time
- Facilitate the collection and submission of feedback and technical issues from learners
- Partner with leaders across eero to identify areas for improvement and innovation in session implementation
- Work with the broader Learning and Development team to develop training to address learning opportunities
- Execute on the program roadmap by meeting project and program deliverables
- Continually improve learning content in response to learner needs, feedback, and data
- Track and report on key KPIs including completion, learner retention, proficiency, and business impact
- Model all content with accessibility as a primary tenant; reinforce inclusive presentation methods and consider all audiences in delivery
- Represent customer feedback to stakeholders and advocate for product and process improvements
- Contribute to strategy development that enables scalability of programs across segments
- Ability to travel both domestically and internationally (