This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

Entry Level Position with Training Provided. Under close supervision, perform installs, disconnects, downgrades, and upgrades for residential customers. Position will also be trained to complete reconnects.

MAJOR JOB DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.Perform basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units.Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook).Adhere to TQA standards in accordance with company policy.Follow security procedures to prevent any unauthorized services.Integrate various company services (video, internet, telephone) with customer's equipment.Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network.Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering.Escalate unresolved customer issues to supervisor.Clean the premises of all debris and materials after the installation is complete.Educate customer on proper use of services and equipment, including channel lineups, and how to access online help.Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.Operate communications device in accordance with company policies.Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies.Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results.Adhere to industry specific, local, state and federal regulations, as applicable.Know, understand and follow company policy.Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to use the following hand tools electric drills, hammers, wrenches, screwdriversAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsAbility to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipmentAbility to accurately measure distances, using tapes or other measuring devices Ability to work with small components and wires to make cable connectionsAbility to use handheld communication devices and applicationsAbility to travel (including during inclement weather) to and from assigned territories and company facilitiesAbility to work outside for extended periods in any season and/or during inclement weather Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applicationsAbility to complete documentation accurately

Required Education

High School Diploma or equivalent work experienceValid driver's license with satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Ability to use personal computer and software applicationsAbility to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)Experience with consumer education of products and services

WORKING CONDITIONS

This position works face to face with customersWork indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspacesExposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork performed at various heights above ground on telephone/power polesWork and travel in inclement weatherMay be required to work an on-call rotation as the business needs dictateOccasionally required to work overtime as the business needs dictateAbility to work weekends or a second shift as the business needs dictate

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Ability to work while standing 50 - 70% of the timeAbility to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)Ability to climb poles using gaffs, hooks and climbing belt as neededAbility to differentiate between different sizes and colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to perform job from high places (i.e. poles and roofs)
TCB134 2025-64394 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $00 and $00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



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Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13534 Business Unit: Field Operations Zip Code: 96732

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.