**About Abbott** **Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.** **Working at Abbott** **At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:** **Career development with an international company where you can grow the career you dream of .** **Amazing health and wellness benefits and perks.** **A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.** **A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.** **Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum** **Overview** **To provide technical expertise at implant/follow up and troubleshooting, and support to clinicians and Territory Managers.** **Responsibilities** **Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.** **Initiate a method of ongoing communication to all Territory Managers and other employees ensuring your expertise and theirs is shared by all.** **Shared account management and ownership, in consultation with the Territory Manager** **Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.** **Feedback re competition activity, and customer comments/feedback.** **Provide procedure support through patient education, post-operative patient support and ongoing programming** **Maintain technical competency through training and education including knowledge of therapies and procedures.** **Maintain up to date product knowledge and actively participate in education programs.** **Complete monthly reports as required** **Documentation of all implant/programming attendance** **Assist with product marketing and launches.** **Provide market feedback on product and competitor activity.** **Attend to/comply with customer service and other administrative requirements within the required timeframe.** **Ensure maintenance of company property/assets.** **Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements** **Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.** **Knowledge of and commitment to the requirements of the Quality Management System.** **Knowledge of and commitment to Work, Health & Safety responsibilities.** **Action any other customer complaints with relevant the Division.** **Perform other related functions and responsibilities as directed by Manager** **Minimum Education** **Tertiary qualifications in a related field is desirable but not essential.** **Minimum Experience/Training Required** **Experience in the clinical support of medical devices is highly regarded but not essential** **An ability to demonstrate a high degree of technical capability** An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com