**About NTT DATA** At NTT DATA, we believe that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For over 25 years, NTT DATA Services has focused on impacting the core of business operations with industry-leading outsourcing services and automation. Our industry-specific platforms deliver continuous value addition and innovation to improve business outcomes. **Job Responsibilities** + Install, upgrade, support, and troubleshoot computer hardware, mobile devices, printers, scanners, and other supported devices. + Perform general preventative maintenance tasks on computer hardware and mobile devices. + Diagnose and resolve software, operating system, and network issues. + Interact with end users to identify IT issues, provide clear explanations of resolutions, and update them on progress. + Respond promptly to end user inquiries and requests, maintaining customer satisfaction and adherence to Service Level Agreements (SLAs). + Manage daily incident and request queues using an ITSM tool, accurately documenting work and resolution notes. **Required Qualifications** + 2 years of desktop and/or deskside experience. + High School Diploma or equivalent. + Must have reliable personal transportation (Automobile). + Ability to lift 50lbs and perform general office requirements. **Highly Preferred Skills** + Undergraduate degree or some college coursework preferred. + Strong knowledge of Windows operating system environment. + Solid client service skills. + Additional certifications for various hardware platforms may be required. + Ability to perform essential responsibilities with or without reasonable accommodations. + Minimal travel on an exception basis only. **About NTT DATA Services** NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success. NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. **Compensation and Benefits** Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $36.97/hour. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.