Kforce has a client that is seeking a Field Tech in Miami, FL. Responsibilities: * Field Tech maintains, repairs, and troubleshoots desktop hardware and software packages * Responsible for customer service and end-user training * Performs advanced administrative/operational/customer support duties that require independent initiative and judgment * May apply intermediate mathematical skills * Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams * As a Field Tech, you will respond to escalated telephone, email and online requests for technical support * Documents, tracks, and monitors the problem using applicable systems and tools; Decisions are typically focused on methods, tactics and processes for completing administrative tasks/projects * Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge