Columbia, Maryland
Category: Field
Full Time
Job ID: 943206
Work Setting: Corporate/Field Office
Est. Pay: $55000-$55000 / Year
Posted Date: 4/29/2025
Columbia, Maryland
Work Setting: Corporate/Field Office
Category: Field
Full Time
Est. Pay: $55000-$55000 / Year
Job ID: 943206
Posted Date: 4/29/2025
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The Field Support Manger-Staffing oversees and maintains operational compliance with all applicable federal, state, and local regulations, company policies and procedures, and accrediting organization standards. The Field Support Manager-Staffing maintains day-to-day supervision and provides development to the Field Support personnel. The Field Support Manager-Staffing serves as the primary point of contact for field escalated issues involving team members, caregivers, field staff, and other customers. The Field Support Manager-Staffing manages ongoing quality, operational excellence and customer service.
Essential Duties and Responsibilities: Consistently models company’s philosophy of customer service and compliance Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards Demonstrates knowledge of company and office policies and procedures Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc. Ensures caregivers and field staff meet all requirements (including C10) prior to working in thefield Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management Participates in the Compliance Plan Of Correction (CPOC) process Interviews and selects new team members Manages team member development, including coaching, training and continuing education Effectively oversees office payroll and billing processes with accuracy Performs payroll and billing quality assurance to ensure that all issues are resolved promptly Oversees medical records management processes in compliance with federal, state and local guidelines or regulations Oversees office spending/delivery cost Coordinates responses and processing of unemployment and workers’ compensation claims Monitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policies Participates in office Red Zone meetings Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable Displays effective relationship building skills Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses Manages the grievance process Responsible for entering incident reports into database Meets and maintains HIPAA regulations in regards to Protected Health Information Generates and utilizes reports; payroll, billing, financial, HR, etc. Performs other duties as assigned Minimum Requirements: Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN Minimum one year operations or administrative experience in healthcare preferred Must meet federal, state, and local requirements Must possess and retain knowledge of federal, state, local and accreditation homecare standards Supervisory experience preferred Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills Strong understanding of organizational and financial structure Strong interpersonal skills and ability to work in a dynamic, fast paced environment Strong organizational skills and attention to detail Proficiency with computers, including Microsoft Office
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Columbia, Maryland
FieldOffice
Field
Full Time
$55000-$55000 / Year
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