🔧 Field Specialist I – Advanced CIP An ideal candidate will have strong mechanical skills and knowledge of a wide variety of hand tools. Experience working on high speed or production cut-sheet multi function printers/copiers with speeds ranging 60-130 pages per minutes. Ideal candidates will also be familiar with finishing equipment including booklet making, stapling and hole punching. Strong plus to have - experience with roll-feed / web-press printers and pre/post equipment such as cutters, folders, unwinders and booklet makers. Candidates must be willing to travel for company provided training and must be willing to be on call for at least 1 week a month minimum. 🗂️ Recruiter Talking Points **Role Overview** Advanced field technician with consultative responsibilities Supports installation, repair, networking, and workflow optimization Leads technical problem-solving and mentors peers Daily travel across customer sites; occasional overnight stays Physical demands include lifting (up to 50 lbs), ladder work, and floor-level servicing **Must-Haves** Valid driver’s license + auto insurance High school diploma; technical coursework or certifications preferred Strong troubleshooting, customer service, and time management skills Comfortable with Microsoft Office, mobile tech, and basic networking **Nice-to-Have** Experience in field service, electronics, or IT support Ability to train users and identify workflow improvements Professional demeanor in high-pressure or conflict situations 📣 Candidate-Facing Job Post (Refined) **Field Specialist I – Advanced Technical Support** Ricoh is hiring a tech-forward problem solver to join our field service team. You’ll work independently to install, maintain, and troubleshoot Ricoh products while providing strategic support to customers across multiple locations. **What You’ll Do** Configure, repair, and optimize equipment and workflows Lead technical resolution efforts and mentor peers Train users and identify opportunities to improve utilization Travel daily to customer sites; occasional overnight stays required Lift up to 50 lbs and perform ladder work as needed **What You Bring** Experience with computers, electronics, or networking Strong communication and conflict resolution skills Ability to manage time independently and support team workload Valid driver’s license and auto insurance **Why Ricoh?** Autonomy and variety in your daily work Opportunities to lead and grow technical expertise Supportive team culture with professional development Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.