Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Field Software Support Engineer (Digital Support Engineer)

Location: Yongin Office and Field (mainly Yongin and Pyeongtaek)Coverage: SoftwareClients: mainly Semiconductor industry

This role is situated in South Korea, concentrating on field software support within Thermo Fisher Scientific’s customer service division. You will be part of a dynamic team ensuring flawless operation and outstanding customer happiness.

Discover Impactful Work:

As a field software support engineer, you will help our customers successfully implement and use our world-class digital software and factory automation workflow solutions. You will play a crucial role in ensuring our innovative products run smoothly and efficiently.

A day in the Life:Provide on-site and remote software supportTroubleshoot and resolve workflow issuesCollaborate with cross-functional teams to determine efficient solutionsKeys to Success:Proven problem-solving abilitiesStrong communication skillsAbility to work independently and collaborativelyQualifications and RequirementsBachelor’s degree diploma or equivalent experience required.Over 3 years of professional experience.Relevant experience in software supportFamiliarity with workflow and factory automationDemonstrated ability to manage customer relationshipsKnowledge, Skills, AbilitiesIn-depth understanding of digital software systemsStrong analytical and technical skillsAbility to strictly adhere to protocols and proceduresPhysical Requirements / Work Environment

This role may involve travel and physically fast paced tasks, including lifting and moving equipment. You must be comfortable working in various environments, from office settings to factory floors.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!