Job Summary

The Field Services Technician II support the health system's end user computing environment by supporting workstations, printers, and peripheral devices in the Reading market.

 

The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system's computer systems as they relate to end user devices. This includes installation, maintenance and troubleshooting of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment.

 

The position entails second level support with regards to troubleshooting and problem resolution. The technician's adherence to standardized Service Level Agreements for both onsite and on-call support is of the utmost importance. The technician is expected to manage endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices.

 

This role is hands-on and will require placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach. The level II Field Service Technician works independently finding solutions to problems on their own. Acts as an escalation point for more junior staff. Expectations include clear and concise documentation be updated within the IT Service Management platform relative to incident or request resolution in a timely manner.

 

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Qualifications

Experience

Relevant experience in desktop support is required

Certification and Licensure

Current Valid Driver's License

Education Requirements

Completes and maintains all competencies and trainings as required for role.High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Required Skills

Analytical SkillsChange ManagementCollaborative SkillsComputer Skills to include use and navigationCustomer Service SkillsDetail OrientedExcellent Communications SkillsExcellent Interpersonal SkillsGood Reasoning SkillsLeadership SkillsListening SkillsMedical TerminologyMicrosoft Office ApplicationsMultitaskingOrganizational SkillsProblem Solving SkillsService OrientationStrategic ThinkingStrong Team Player
Overview

Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour

 

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.