Achieve more with Volt

 

Volt is immediately hiring for a Field Service Manager in Hillsboro, OR.

 

As a Field Services Manager you will:

 

Lead, manage and support all vendors in support of the Incident Management & Service delivery processes. The Field Support Regional Manager will regularly review and monitor tickets within their region for performance, trend analysis and measuring Service Level Agreements for ongoing improvement. In addition, this position will provide technical assistance to the vendors as appropriate.

Responsible for ensuring that established Service Level Agreements (SLA) for service delivery and incident responses are met. Perform expert technical advice to all vendors in the resolution of incident tickets and service delivery requests. Perform coordinating communication between Associates and Tech Group for field service visits by Tech Group associates and vendors. Implement organizational process changes and initiatives. Produce regular metrics for service performance and customer satisfaction for region. Lead direction, work planning, scheduling, coordination and reporting for Field Support in the effort to provide service delivery and support incident response activities. Plan the cross-organization resources needed to implement the field support activities of escalated incident and service delivery processes, effectively and efficiently across the Tech Group. Responsible for maintaining vendor relationships and monitoring individual vendor performance. Partner with Store Associates to develop professional, effective, and supportive work relationships.

 

This is a full time opportunity.

 

The ideal candidate will have:

4-7 years of work experience in a Technical Support Role 2-4 years of experience in a lead role or coordinating the work of other technical staff. Required 2+ years of supervisory experience preferred. Demonstrate strong verbal, written, and interpersonal communication skills. Demonstrate ability to multi-task and possess strong organizational skills. Ability to schedule and organize resources to accommodate anticipated and fluctuating ticket volume and workflow Ability to develop and maintain policies, procedures, work standards and metrics for reporting and measuring performance. Proven ability to lead and develop high-performing teams, with strong skills in conflict resolution, performance management, and fostering a collaborative work environment

 

Pay Rate: $32-36/hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

 

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

 

 

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

 

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.

 

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.  The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.