Job Description We are seeking a Field Service Engineer to provide response to customer requests for network support. This role requires strong technical expertise, excellent communication skills, and the ability to work independently while collaborating with internal teams while using Wireshark to analyze and troubleshoot issues. Key Responsibilities Respond promptly to customer network support requests. Perform diagnostics and troubleshooting using Wireshark and other tools. Configure and maintain Layer 3 dynamic routing protocols (OSPF/BGP). Travel to customer sites in Indianapolis as needed. This is onsite in Indianapolis 2-3/month and offering a direct hire salary of 85-100k. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Strong communication skills; able to explain complex concepts in simple terms. Physically able to lift up to 50 lbs and perform onsite work. Currently holds or is pursuing CCNA or CompTIA Network+ certification. Proficient in: Wireshark for network diagnostics. Fortinet Switches Develop Python scripts for reporting and automation tasks. Document processes with clear step-by-step procedures and create network diagrams using Visio.