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Department OverviewMotorola Solutions is a global leader in professional mobile communication systems, renowned for its technological innovations and extensive network of installed systems worldwide.
The Field Service Technician plays a crucial role within the Field Service Organization (FSO), which is responsible for the implementation and maintenance of highly technical, mission-critical digital mobile communication systems for government and public safety clients.
Key responsibilities include, but are not limited to, the deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates with customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to achieve its mission. The department operates on a 24/7/365 on-call basis to provide uninterrupted support for the mission-critical systems used by public safety customers.
Job Description
The job tasks encompass a wide range of technical responsibilities, including the deployment, optimization, and repair of infrastructure, public safety loggers, subscribers, microwave equipment, computers, servers, and network equipment. The FSO collaborates closely with public safety customers, system managers, engineers, sales teams, project managers, system technologists, and service partners to successfully complete assigned tasks. Additionally, the department operates on a 24/7/365 basis to provide support for mission-critical systems that serve our public safety customers.
Maintain, optimize, test, document and manage highly technical Motorola communications systems.
Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to address and mitigate system level alarms and malfunctions.
Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance.
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems.
Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
Deliver knowledge in standard telephony and dedicated data circuits, and packet switching techniques.
Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.
Provide weekly reports of activities and accomplishments.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Continuous training in the latest technologies and troubleshooting techniques.
Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
Preferred Skills:
Experience as a Communications System Technician with expertise in P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
Highly knowledgeable in wired/wireless communications systems, including local area networks (LAN) and wide area networks (WAN).
The ideal candidate should possess a strong understanding and awareness of cybersecurity principles and practices.
Proficient in MS Word, Excel, Outlook, and Access, demonstrating strong computer literacy.
Possesses exceptional self-management and interpersonal skills to effectively collaborate with customers, subcontractor partners, and various teams within Motorola Solutions.
Self-motivated and capable of performing duties independently without direct supervision.
Skilled in quickly resolving customer problems even in stressful situations.
Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks.
Proficient in installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges.
Ability to develop and deliver technical training.
Provides guidance on integrating new tools and solutions into team operations.
Proven experience utilizing equipment commonly used for optimizing and testing Motorola communications systems, such as Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, CSS, Antenna Systems Analyzers (FDRs).
Skilled in configuring and testing Motorola two-way radio and subscriber products.
Experience working with logging recording systems, RF interfaces, wired/wireless communications systems, 911 applications, and networking equipment.
Candidate Requirements:
The Field Service Technician MUST live a commutable distance to Washington County, Southern Washington, or Northern Oregon, as majority of the Public Safety customers are located in that territory.
Must be willing to travel 50% of the time and live within 50 miles from the coverage area.
Must be able to obtain background clearance as required by government customer(s).
Must have a current, valid driver’s license and no traffic violations.
Ability to be on-call 24/7/365
FCC license and industry certifications such as ETA are a plus.
CET certifications through CompTIA Network+ and/or Security+ is highly desirable.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Target Base Salary Range: $75,000 - $85,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Required Skills:
3+ years of experience in the following areas: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.Must be able to obtain background clearance as required by government customers.#LI-JM3
#LI-REMOTE
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.