**WHAT'S THE ROLE** The primary function for this position is to perform installations, maintenance, repairs, and removal activities of the company’s products and services to the B2C & B2B customers within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated time. **WHAT YOU WILL DO** The B2C & B2B Field Technician is responsible for installation and repair of B2C and SMB/B2B services. Technicians must maintain strong customer relations and provide top quality service to customers. Key activities and Responsibilities:  Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.  Ensuring restoration of customer service (video, voice, or data).  Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.  Troubleshoot service-related problems.  Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.  Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.  Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)  Complete Company documentation pertaining to calls in accordance with the department processes and standards.  Complete all service change requests in a timely professional manner.  Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.  Installation of all RF/Fiber services provided by using standard installation practices and procedures.  Educate customers in the operation of equipment and company products.  Complete Company documentation pertaining to work orders in accordance with the department processes and standards.  Keep all appointments and complete all installation requests in a timely and professional manner.  Performs upgrade to existing service at customer premises.  You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.  Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition.  May be required to work flexible shifts and schedules; nonstandard workweek, weekends and perform on call duties and functions.  Perform any other tasks deemed by management to be relevant to the function **WHAT YOU WILL NEED**  Minimum 2 years’ experience as an installer within a telecommunication Company  Technical diploma or certificate in Electronics/Telecommunications **WHAT YOU WILL NEED**  Minimum 2 years’ experience as an installer within a telecommunication Company  Technical diploma or certificate in Electronics/Telecommunications **WHAT YOU WILL DO** The B2C & B2B Field Technician is responsible for installation and repair of B2C and SMB/B2B services. Technicians must maintain strong customer relations and provide top quality service to customers. Key activities and Responsibilities:  Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.  Ensuring restoration of customer service (video, voice, or data).  Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.  Troubleshoot service-related problems.  Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.  Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.  Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)  Complete Company documentation pertaining to calls in accordance with the department processes and standards.  Complete all service change requests in a timely professional manner.  Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.  Installation of all RF/Fiber services provided by using standard installation practices and procedures.  Educate customers in the operation of equipment and company products.  Complete Company documentation pertaining to work orders in accordance with the department processes and standards.  Keep all appointments and complete all installation requests in a timely and professional manner.  Performs upgrade to existing service at customer premises.  You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.  Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition.  May be required to work flexible shifts and schedules; nonstandard workweek, weekends and perform on call duties and functions.  Perform any other tasks deemed by management to be relevant to the function