We are hiring a Field Service Technician for our client in Hopewell, VA. The Field Service Technician is responsible for diagnosing, repairing, and maintaining equipment or systems to ensure optimal performance. This role involves troubleshooting technical issues, performing regular maintenance, and delivering exceptional customer service to ensure client satisfaction. This job is a hybrid position requiring 50-75% travel depending upon customer requests.
Responsibilities:
· Equipment Maintenance and Repair:
Diagnose and troubleshoot issues with industrial packaging equipment.
Perform routine maintenance to ensure equipment operates efficiently and meets safety standards.
Replace or repair defective parts, components, or systems as needed.
· Technical Support:
Respond to service requests promptly, either on-site or remotely.
Provide clear and accurate technical advice to clients or team members.
· Documentation and Reporting:
Maintain detailed records of work performed, including service logs, repair reports, and parts used.
Provide feedback on recurring issues and suggest process improvements.
· Customer Service:
Communicate effectively with clients to explain service procedures and timelines.
Educate customers on proper equipment usage and preventative maintenance tips.
· Compliance and Safety:
Follow all safety protocols and company guidelines during service operations.
Ensure compliance with industry standards, manufacturer specifications, and local regulations.
· Team Collaboration:
Collaborate with other technicians or departments to resolve complex issues.
Assist in training junior technicians or apprentices, if applicable.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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