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This Position reports to:

Your Role and Responsibilities:

Execute Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems. This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential. 

The work model for the role is: Remote (Virginia)

This role is contributing to the Electrification Smart Power division in Virginia.

You will be mainly accountable for:
•    Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
•    Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
•    Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
•    Provide technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
•    Prepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.
•    Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.
•    Identifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.
•    Applies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.

Qualifications for the role:

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with