Overview
Join HP as a Field Service Technician and become a key player in delivering exceptional customer experiences. In this dynamic role, you’ll provide expert installation, technical support, and software services across the customer journey—from pre-sales to post-sales and service delivery. You’ll work with enterprise-level clients, solve complex challenges, and help shape the future of service excellence.
What You’ll Do
Champion the Customer Experience: Guide customers through installation processes, provide site-specific insights, and ensure seamless onboarding.
Resolve with Impact: Tackle technical and relationship challenges with urgency and professionalism, escalating when necessary.
Deliver Tailored Solutions: Support large and complex accounts with customized software and service delivery strategies.
Lead Onsite Support: Provide hands-on assistance for break-fix issues, mentor third-party providers, and manage escalations.
Proactively Prevent Issues: Use monitoring tools and data insights to anticipate problems and enhance service outcomes.
Drive Technical Excellence: Apply deep technical knowledge to resolve advanced issues and recommend innovative improvements.
Mentor & Collaborate: Support team development, coordinate departmental efforts, and foster strong cross-functional relationships.
Improve Continuously: Identify process gaps, recommend enhancements, and ensure compliance with business controls and safety standards.
Install & Educate: Set up new equipment at customer sites and provide hands-on training to ensure users are confident and capable in operating their systems.
Embrace Teamwork: Thrive in a team-oriented environment where collaboration, communication, and a shared mindset are essential to success.
Apply Technical Expertise: Leverage your background in electrical systems, hardware installation, and troubleshooting to resolve complex technical issues and ensure optimal equipment performance.
What You Bring
Education & Experience:
High School Diploma, GED, or equivalent experience.
6–8 years of relevant experience in customer support, field service, or technical roles—preferably with HP products or enterprise systems.
Technical Skills:
Strong knowledge in areas such as electronics, electromechanics, commissioning, preventive maintenance, and technical support.
Familiarity with automation tools, test equipment, operating systems, and field service management platforms.
Soft Skills:
Effective communicator with a customer-first mindset.
Results-driven, agile learner, and digitally fluent.
Strong problem-solving and mentoring abilities.
Why HP?
At HP, we’re reinventing the way people work and live. As part of our team, you’ll have the opportunity to grow your career, work with cutting-edge technology, and make a real impact on customers around the world.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Salary:
The pay range for this position is $25 to $35.35 USD per hour (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 13 paid holidays
* 15 days paid time off (US benefits overview
[https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.