Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.

Job Description

The Regional Technical Support Coordinator is part of Bosch Home Comfort. We are looking for a seasoned Field Technical Support professional. 

The Regional Technical Support Coordinator position is a field role and is responsible for all regional aspects and daily functions of their assigned territory. This position supports the necessary business and product metrics required to meet the company goals and objectives. The position will be responsible for: technical training, national skills certification exams customer training, service/commissioning program, troubleshooting.

Your tasks: 

► Provides technical support to the Field Sales & Service organization. In person after-sales support and troubleshooting to branches, applied representatives, distributors, and contractors.

► Answers and responds to product application, installation, equipment capabilities, code requirements and service questions.

► Troubleshoots system failures via information from service technicians.

► Manage and organize product technical training for customers, distributors and employees.

► Assists in developing annual department budget and endures to deliver all milestones within agreed budget and time.

► Delivers call centre support as necessary to fulfil customer needs.

► Oversees local start up and commissioning activities as assigned.

► Creates and maintains FAQ database.

► Looks for synergies and ways to improve processes and efficiency within the Bosch organization.

► Assists and implements service/commissioning program and procedures.

► Monitors and tracks warranties including corrective action requests.

► Partners with other departments to predict how products will behave in our market if any changes in design or commercial practices are modified.

► Manage and organize national skills certification exams.

Qualifications

► 5+ year HVAC systems in Residential and Light Commercial sector required. Supervisory experience preferred.

► University degree or equivalent combination of education and experience.

► EPA 608 preferred.

► Critical thinking and problem solving of technical problems.

► Outstanding organizational skills.

► Proficiency in managing multi-task projects.

► Excellent interpersonal skills.

► Fluent English in written and verbal.

Computer Skills:

► Advanced level skills with Microsoft Office (Excel, Word, & PowerPoint).

► Microsoft Project a plus.

Additional Information

Get to know our #LikeABosch benefits.

We would like to help you GROW, so we offer you:

Financial security & recognition: We review and increase your competitive base salary annually, offer performance-, loyalty-, and referral bonus.

 

Trainings and professional development: We believe in a Life-Long Learning approach, so you can take advantage of several technical and soft skill trainings and language courses.

 

Career development: We have a wide range of programs to choose from, even if its leadership, expert or project development you are aiming for. We also offer mentoring and coaching opportunities, we have PhD program and we offer international assignment possibilities.

 

We would like you to ENJOY the benefits of balancing your life and your work, so we pay attention to:

Your work life-balance: You can work from our activity based offices designed for creativity and efficiency or from home while enjoying flexible working hours. We offer childcare possibilities and sabbatical option.

 

Your health and well-being: We provide free professional consultants for any personal, legal, financial or health related issues. You can benefit from our developing onsite medical center and organized regular health checkups.

 

We also offer you several perks and benefits: You can use your annual cafeteria allowance flexibly for family support (e.g. tax-free kindergarten and nursery allowances), health care, mobility (car sharing services) and recreation. You can enjoy our onsite canteen, we support when you work from home and if you live far, we cover your commute costs. We also appreciate your loyalty with jubilee gift and extra jubilee holiday.

You could join an INSPIRING community worth to belong:

We are true to our values: We are committed to sustainability, we value that everyone is different and that diversity makes us truly successful. We also take social responsibility seriously and regularly organize charity actions, blood donations and support worthy causes.

 

Team building activities and community events are also part of our everydays. We like to come together for a good summer party or family day.

Are you ready to work #LikeABosch?

 

Please apply with your English CV!

If you require any further information, please feel free to contact us on the following number: +36 80 18 08 01. Our colleagues can help you with answers during the weekdays between 08:00 a.m. till 11:00 a.m.