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Job Title:

Field Service Representative

Reporting To:

Manager, SDG Field Services

Work Schedule:

Onsite – Buffalo, NYThe Moog Defense Sector is looking for a Field Service Representative/Technician. you will be responsible for technical support and on-site repair/diagnostic activities at various remote locations OCONUS, working in potentially hazardous locations. You will train system end-users, industry partners, and customers on operation of equipment designed and developed by the Moog Defense Sector. When not in the field (CONUS), you will perform technician duties in support of Moog Defense Sector programs to include prototype builds, product assembly, integration, range testing, hardware test, troubleshooting, repair, user and installation manual development and other technical writing. You will act as the face of Moog to the end-users and provide customer feedback to Moog Program Managers and Engineers to facilitate product improvement and provide impeccable customer service.Work location can be one of the following sites.  East Aurora, NY, Salt Lake City, UT, Huntsville, AL, or Orlando, FL. International travel will be required.

As an Field Service Representative you will be responsible to:Assess and respond to product or system critical situations in a timely, professional mannerDiagnose complex technical problems, collect relevant diagnostic data, clearly communicate the issue to engineers and managers, and implement solutionsTrain personnel in the operation of Moog hardware/systems for field operation.Responsible for systems and components with hardware values ranging from $5K to $1.5MAbility and willingness to travel/deploy to OCONUS locations with minimum notice for extended periods up to one year (or more if desired).Perform field installations, maintenance, repairs, retrofits, and other service-related activities at customer’s facilities/field locationsInspect and verify completed field work to ensure operational and safety integrity of serviced equipmentAssist in the definition and procurement of appropriate spares, tools, and equipment to support anticipated field servicing requirements of Moog productsInform Engineering and Management of potential performance, service life, misuse, and safety issues based on service history and field observations/customer feedback

To be considered for the Field Service Representative role, here's what you'll need to bring with you:Previous experience working as an FSE/FSRPrior deployment experience working and living in austere environments/locations as a military member or defense contractor (culturally savvy)US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Electrical, Avionics, Weapons, Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) SystemsParticipates effectively in issue tracking and field experience information sharingRepresents the organization in providing solutions to difficult technical issues associated with specific products and processesPossesses strong human relations and communication skills necessary to interface with a wide range of technical and non-technical customers at all organization levelsRefined interpretive, analytical, and diagnostic skills specific to systems involving electrical, mechanical, and computer interfaces.Skilled and/or knowledgeable in the use of various types of electronic and mechanical assembly, test, and measuring equipment/processes.Ability to quickly develop a sound working knowledge of Moog products and applications with minimal engineering documentation and short production run quantities and schedule constraintsPractical working knowledge of MS Word, Excel, PowerPoint, OutlookPossess a valid US Driver License and PassportThe position requires the ability to obtain a U.S. DoD Security Clearance and access to U.S. export-controlled information.

Desired Qualifications:Previous experience working on Mobile-Low, slow, small-unmanned aircraft Integrated Defeat System (MLIDS) is highly desired.Previous experience with crew-served weapons, medium caliber weapons, laser-guided rockets, and/or missile systems, is a plus.How we care for you: Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.

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Salary Range Transparency:

Buffalo, NY $33.65–$38.46 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits. 

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran 

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.