Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role: Field Service Representative is responsible for providing consultation and advisory services at project job-sites in regards to the installation, testing, and commissioning of all Leopold Products and Systems (CT2, DAF, Eliminite, Gravity Filtration). The individual must have a detailed understanding of all of Leopold’s products installation techniques and start-up testing requirements. The representative will provide investigative findings (via a daily report) for all phases of installation. This employee will work on older installations refurbishing and repairing as needed. Employee must convey a respectful and professional demeanor at all times while working with customers at the various jobsites. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO), health, dental, vision, investment savings plan, and other additional miscellaneous benefits. ESSENTIAL DUTIES AND POSITION RESPONSIBILITIES + Obtains the appropriate drawings/ design information required to supervise or test the Underdrain/DAF/Eliminite/ Membrane system in the field, obtained from the job file in the “R” drive vault or by consulting the appropriate Project Manager or Project Engineer. Comes prepared with the necessary drawing & design information required to serve as Leopold technical “expert” in the field (prior to reaching the jobsite). + Possess superb customer relation skills and must be able to handle service calls that require more attention and care without becoming frustrated and rushing to conclusions. + Contacts the job-site Manager prior to making travel arrangements to verify they have all equipment and materials required for a service call and have completed the contractor check list provided. + Works in the main office in Zelienople when not on a service call and completes the following: + Works with Engineering on solving problems they have encountered in the field + Works on expense accounts. + Works on any ESH training assignments or other required training or PFP goals. + Works with PDC if required + Other assignments as required + Carries appropriate certificates within their possession to be provided if requested on the job site. Stays current with required training for admittance to job-sites (PPE, Confined Space, etc.) and all required training required by ESH. + Provides advice and consultation to contractors during the installation of Leopold equipment and systems for mechanical and structural related equipment + Observes and verifies that the contractor’s installation is correct in accordance with Leopold Standard Installation, Operation, & Maintenance documented requirements and specifications. + Verifies that contractor’s installations are in accordance with Leopold requirements by performing inspections and testing activities as required by Standard Leopold “Testing & Inspection Requirements.” + Performs mechanical start-up service for all process related equipment; including all necessary adjustments to mechanical and structural components and equipment. + Conducts Leopold Standard and Customized job-site training including proper system operation and maintenance training according to the site specific “Training Plan” + Inspects malfunctioning mechanical and structural equipment to analyze problems and diagnose corrective actions. Documents and recommends corrective measures to the Field Service Manager to be taken, new equipment needed, or modifications needed to the existing equipment for improved performance. + Advises the Field Service Manager of changes and modifications to equipment required to allow it to function properly. Prepares and submits fully completed and timely daily reports to the Field Service Manager describing installation activities, conditions, or problems. + Support other non-field service related activities on an as-needed basis. This may include filter and media installation support, filter startup testing & training, and other activities needed to support other functions. + Other essential duties as assigned by Supervisor. QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE -Minimum Requirements + High School Diploma or equivalent. + Specialized Knowledge Required – Including any required certificates, licenses, and registrations + Has strong mechanical background + The ability to evaluate & troubleshoot mechanical systems. Has familiarity and experience with construction trades involving masonry, pipefitting, carpentry, and surveying layout techniques. + The ability to conduct training to operators and site personnel. Effectively document conditions and communicate through electronic devices including cell phones, lap-top computers, and photography. + Understanding of Microsoft Word, Excel, Power Point, and Outlook. + Solid communication (written and oral) and personal interaction skills required. + Valid driver’s license + Valid passport PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Regularly required to sit, stand, walk and reach with hands and arms. + Maneuver around and spend significant durations in water and wastewater clarification and filtration installations. + Frequently required to communicate orally. + Ability to use hands and fingers dexterously to operate office equipment. + Ability to lift and carry up to 50 lbs WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. + Travel: Domestic and international travel via airplane, car or other transportation vehicles to customer sites will be required – travel could be up to 100% + Job Site: New and rehabilitated Water and Wastewater plant construction sites + In addition to the above, the performance of other related duties may be required. SALARY: Starting pay is dependent on multiple factors, such as certificates, endorsements, skills, experience and work location. This position has an pay rate range of $30.00 to $32.00 an hour, we do increase pay for experienced technicians .At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation