Work Flexibility: Field-based

Field Service Engineer - Permanent contractSouth West England (Cornwall, Devon, Somerset and Dorset)
Who we want

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.  Deliver  technical assistance and documentation to internal and external customers. 

                  

Accountability                                                                             Time rate  in %

Service Responsibility                                                                60%

Repair and check electronic / mechanical Stryker productsDo annual check and calibration according to MDR on customer siteFulfill Service contracts with planned maintenancesInstallation of Stryker systems on customer site (e.g. Integrated OR)Software & Hardware UpgradesDelivery of technical Training to internal & external

Reporting                                                                                       25%

Efficient and thorough documentation of service activities for internal and external referenceScheduling of Customer visits in cooperation with Customer serviceEnsure tracebility of all field based Stryker products through reporting toolsAttend team meetings, deliver presentations to encourage team development

Sales Support                                                                              10%

Give technical support to Product Managers and sales staffGive technical support to Customers and Sales DepartmentGive IT support on certain instrumentsEscalade opportunities and issues appropriate

Head office support                                                                    5%

Ensure excellent follow-up on all customer initiated issuesEnsure service provided is invoiced if not under warranty

Working conditions

work will take place in a varied range of scenarios including the workshop, hospitals, and theatresField Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing StaffTravel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Job Dimensions

Responding to Service Complaints as definedTurn around time for repairsProfitability of the field service businessIndividual objectives as defined annual

What you needDegree in engineering medical electronics and camera technology or equivalent, at least one of the following:Electrical / Electronic / Telecommunications / Mechanical / Software Medical PhysicsTechnology SubjectsFluency in both spoken and written (technical and medical) EnglishAdequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)Good skills in local language

Experience

Minimum 3 years experience in medical electronics, combined with good mechanical skillsMinimum 2 years experience in the hospital environment and health care workIT experience on administrative and technical level  

Competencies (skills, knowledge, requirements)

Service mindedQuality confidentPersistentGood perceptionPoliteAccuratePositiveLoyal

Travel Percentage: Up to 75%