As the Field Service Engineer in Power and Water Solutions BU your role will be to support our customers at site (mainly power plants) by delivering activities required for maintenance, solving and incident resolution, technical support, system upgrade, warranty services, training, completing configuration and/or modifications, on call services to our DCS and to Power and Water Cybersecurity Suite. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve reliability and boost performance of their DCS systems. We look forward to seeing your application! **In This Role, Your Responsibilities Will Be:** + Perform tasks for system maintenance and performance **evaluation** s. + Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make fixing of the problem, provide and/or recommend solutions to these complaints/problems. + Provide remote (phone, internet) technical support assistance for System users of ours DCS. + Be able and willing to perform on-call shift based services (if applicable) and emergency call-out services to provide customers with fast and efficient services. + Use effectively Service tools (SMS, Guardian, etc.) as well as other internal tools (CRM, INAZ, Clarity, Service App) + Assist in design studies, H/W & S/W upgrades & modifications. + Configuring/application management and support + Support project activities at customer site + providing on-site customer training in the application, service and operation of Emerson products + Keeping up to date with the latest developments and specializing in certain technologies and/or products for which you will be implementing services; for example Ovation DCS platform, Ovation Network, Power and Water Cybersecurity Suite, Turbine control applications, Virtualization, Ovation Upgrades (physical and virtualized), Backup & Recovery, Patch Management, Endpoint Security etc. **Who You Are:** You show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities. You pursue everything with energy, drive, and the need to finish. You use knowledge of the business systems, process industry, you know how to deal with ambiguity and you are willed to take action and committed to self-development. **For This Role, You Will Need:** + Degree or equivalent experience in an engineering field, such as mechanical / electrical, computer science, or control systems preferred. + Knowledge on Information technology (IT) & Networking, Cyber Security, Virtualization, Programming Software, Operating Systems, Active Directory, Patch Management, Backup and Recovery. + Experience in process industry such as Power, Water, Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries. + Good communications skills and fluent in Italian and English – written and spoken. **Preferred Qualifications that Set You Apart:** + Experience in DCS application (knowledge of Ovation DCS or DeltaV being an advantage). + Start up and Commissioning Experience in the process automation, control performance + Technical competencies (electrical/electronic, power), Field Buses knowledge (Modbus, IEC 61850, IEC 60870 (IEC 104/103/101), Profibus, Fieldbus, GE MARK V/VI, DNP3, etc.) + Extensive travelling to customer site. + Availability to work non-office hours, occasionally including weekends, to support customer and perform call-out services. **Our Culture & Commitment to You** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​ We recognize the importance of employee wellbeing! **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25017799 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.