Job Purpose and Summary

Due to development and career advancement Canon UK is looking for a Field Service Engineer to join our dynamic team in the North West. Whether you're just starting out, returning to the workplace, or an experienced engineer looking for your next challenge, this is your opportunity to thrive in a role that's as rewarding as it is varied.

In this role you will be  the face of our service excellence-installing, maintaining, and repairing Canon office printers and finishing products to a high standard. But more than that, you'll be part of a team that's: inclusive, innovative, and customer-focused.

You'll
- Deliver high quality service with a focus on first time fixes
- Collaborate with supportive service teams that values your input
- Be empowered to grow your skills and shape your career

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.

- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.

- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.

- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.

- Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.

- Employee discount – Up to 38% off products from our Canon store.

- Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You need:

- Achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.

- Ensure all post-sale field service requirements are met

- When required provide technical escalation support for colleagues

- Ensure all activities are recorded correctly in line with company guidelines

- Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.

- To provide customer product instruction and training

- Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity

- Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.

- Make frequent contributions to the on-going development of the team and overall service performance.

You will need

As a Canon Field service engineer, you will possess the following skills and expierence

- Strong fault-finding and diagnostic skills (electrical/mechanical)
- A customer-first mindset and great communication skills
- Confidence using IT systems and managing your time effectively
- A proactive, self-motivated approach to learning and development
- Full UK driving licence

Further Information

Salary - depended on experience and skill levels
 
Location - Field Based

NO Agencies Please

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.