Work Flexibility: Field-based

Field Service Engineer - Permanent contractNorth East England ( Middlesborough, North Allerton, Darlington)
What we want

Someone who is self motived, independent, adaptable and organised

Someone who values relationships and contributing to a team culture

Someone that prioritises the quality standard of their work    

What you will do

To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.  Deliver  technical assistance and documentation to internal and external customers. 

                  

Accountability                                                                             

Service Responsibility                                                               

Repair and check electronic / mechanical Stryker products

Do annual check and calibration according to MDR on customer site

Fulfill Service contracts with planned maintenances

Installation of Stryker systems on customer site (e.g. Integrated OR)

Software & Hardware Upgrades

Delivery of technical Training to internal & external

Reporting                                                                                      

Efficient and thorough documentation of service activities for internal and external reference

Scheduling of Customer visits in cooperation with Customer service

Ensure tracebility of all field based Stryker products through reporting tools

Attend team meetings, deliver presentations to encourage team development

Sales Support                                                                              

Give technical support to Product Managers and sales staff

Give technical support to Customers and Sales Department

Give IT support on certain instruments

Escalade opportunities and issues appropriate

Head office support                                                                   

Ensure excellent follow-up on all customer initiated issues

Ensure service provided is invoiced if not under warranty

Working conditions

Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres

Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff

Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Job Dimensions

Responding to Service Complaints as defined

Turn around time for repairs

Profitability of the field service business

Individual objectives as defined annual

What you need

Degree in engineering medical electronics and camera technology or equivalent, at least one of the following:

Electrical / Electronic / Telecommunications / Mechanical / Software

Technology Subjects

Fluency in both spoken and written (technical and medical) English

Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)

Good skills in local language

Experience

Preferred 3 years experience in medical electronics, combined with good mechanical skills

Minimum 2 years experience in a field service environment 

IT experience on administrative and technical level  

Competencies (skills, knowledge, requirements)

Service minded

Organised

Independent

Quality confident

Persistent

Good perception

Polite

Accurate

Positive

Loyal

Travel Percentage: Up to 75%