Field Service Technician – Large Format Printers

About the Role:

Join HP’s Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the Miami, FL Metro Area, traveling to customer sites to ensure their printing solutions run flawlessly.

This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving.

What You’ll Do

Install & Configure: Set up large-format printers, including hardware, software, and network components.

Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.

Customer Training: Educate customers on proper usage, color management, and best practices.

Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.

Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.

Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

Technical Expertise:

Strong mechanical, electrical, and electronic troubleshooting skills

Knowledge of inkjet printing technology and color management

Solid computer/networking skills

Experience:

6–8 years in field service, technical support, or printer repair (HP experience preferred)

Soft Skills:

Excellent communication and problem-solving abilities

Ability to work independently and under pressure

Other Requirements:

Valid driver’s license and reliable transportation

Ability to lift, bend, and stoop throughout the day

Specialized Skills:

Pneumatic systems knowledge

Color calibration and management expertise

Ability to integrate hardware/software solutions

Location:

Candidate must reside in the Miami, FL Metro Area.
This is a field-based role with travel to customer sites.

Salary:

The pay range for this position is $28.85 to $34.13 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:
HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

13 paid holidays

15 days paid time off

Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law

Why HP?

At HP, you’ll join a team that values innovation, integrity, and customer success. You’ll receive world-class training, work with cutting-edge technology, and have opportunities to grow your career in a global organization.