Work Schedule

Other

Environmental Conditions

Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Will work with hazardous/toxic materials, Working at heights

Job Description

Must be client-focused, working in conjunction with other Service teams members and Sales  

Must be capacitated with the use of customer management software to track service calls, manage parts inventories, and complete job tasks  

Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem  

Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action  

Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems  

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer  

Develops and conducts training on the safe operations of the equipment for customers  

Perform preventive and corrective maintenance on analytical instrumentation equipment. 

Carry out diagnostics and repairs in the field, ensuring the functionality of the equipment. 

Provide technical support to customers, clarifying doubts and resolving operational problems. 

Participate in training and technical updates to improve knowledge about the equipment. 

Collaborate with the engineering team to improve maintenance processes and procedures. 

Other duties may be assigned