**Job Description Summary:** Responsible for maintaining and providing technical service to renal units in the assigned area **Key Responsibilities / Accountabilities:** + Provide technical support to clinical coordinator and marketing team in trials and installation + Working as a team with sales service to increase product penetration. + Identified new and follow up any potential business opportunities + Assist customer service with technical clarification of customer order + Ensure all service carry out on time and efficient + Educate staff in the hospital in maintenance of our machine + Provide technical support for design of HD room + Maintain database on all equipment including trial and loan machine + A service report to be completed for installation, repair and maintenance tasks + Enter all service report into technical service database and hardcopy be filled on regular basis + Other projects those may assign by Direct Superior + Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization + Obey the Fresenius Medical Care Compliance and Company Regulation **Competencies (attitude, skills, typical qualifications and experience):** **Education and Experience** + Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer Engineering + Have active Professional License as Electromedics (STR) is a plus + Have min 1-2 year of experience as Technician in Medical Devices company + Wiling to place in any area where the company operates and needs **Competencies** + Technical Competencies: + **Engineering Technical Skill** : Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations + **Project Management:** Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program. + **Customer Service Management:** The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources. + **Resource Management:** The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards. + General Competencies: + **Continuous Learning:** Show the great willingness to receive knowledge & skills for effectiveness of work + **Commit to the Organizational Ethic:** Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externally + **Administration, Planning & Organizing:** Implement the process of operational administration, reporting and document management regarding operational process in working unit.