Job Description Summary:

Responsible for maintaining and providing technical service to renal units in the assigned area

 

Key Responsibilities / Accountabilities:

Provide technical support to clinical coordinator and marketing team in trials and installationWorking as a team with sales service to increase product penetration.Identified new and follow up any potential business opportunitiesAssist customer service with technical clarification of customer orderEnsure all service carry out on time and efficientEducate staff in the hospital in maintenance of our machineProvide technical support for design of HD roomMaintain database on all equipment including trial and loan machineA service report to be completed for installation, repair and maintenance tasksEnter all service report into technical service database and hardcopy be filled on regular basisOther projects those may assign by Direct SuperiorObey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organizationObey the Fresenius Medical Care Compliance and Company Regulation

 

Competencies (attitude, skills, typical qualifications and experience): 

Education and Experience

Preferable have Diploma 4/ Bachelor (S1) background, or min. Diploma 3 with major of Elctromedical Engineering, Electrical Engineering, Mechanical Engineering or Computer EngineeringHave active Professional License as Electromedics (STR) is a plusHave min 1-2 year of experience as Technician in Medical Devices companyWiling to place in any area where the company operates and needs

 

Competencies

Technical Competencies:Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situationsProject Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.

 

General Competencies:Continuous Learning: Show the great willingness to receive knowledge & skills for effectiveness of workCommit to the Organizational Ethic: Work behavior which highlighted on social, moral and organizational values and ethic in conducting business activities internally and externallyAdministration, Planning & Organizing: Implement the process of operational administration, reporting and document management regarding operational process in working unit.