Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Be Part of Our Team

We're looking for practically minded, quick learners who thrive in a fast-paced environment to join our team.

 

Drive all aspects of the customer account from the ground up, taking the lead on all operational related activities to ensure WestRock exceeds achievement against KPIs leading to sustainable and profitable growth

 

ACCOUNTABILITIES

Improve Customer Service experience through facilitating value-added engineering servicesCoordinate Operational Performance Excellence (OPE) re safety, maintenance, environmental machine efficiencyProvide coaching and support to customer personnelDevelop and execute short- and long-term plans for customer accounts / OPEMonitor accuracy of reporting and data base informationContribute to strategy development and provide advice to the business on engineering / maintenance issuesIdentify and address engineering training and coaching needs within customer operationsHandle customer problems through to resolutionReview monthly (weekly if required) efficiency numbers and top three downtimes with resulting action plans / RCAs for these downtimes

 

EXPERIENCE:

Engineering degree and / or electrical / mechanical trade qualification / Mechatronics Sound mechanical aptitudeStrong project management experience Strong customer service skills and attention to detail

Apply Now
Become a part of a team that values your skills and supports your growth.