Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. **We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.** We are looking for a **Field Service Engineer** to join our Customer Technical Support team in **Melbourne** , providing high-quality service and support to Grifols customers across Victoria region. **What your main responsibilities will be** + Install, troubleshoot, upgrade, and maintain Grifols diagnostic instruments and components. + Provide customer service via on-site visits, telephone, and digital communication. + Conduct preventive maintenance and ensure compliance with safety and regulatory standards. + Escalate quality issues and maintain accurate inventory levels for repairs and replacements. + Participate in after-hours support roster and respond to customer inquiries promptly. + Collaborate with Application Specialists and other internal teams to resolve technical issues. + Identify and recommend improvements to products and processes. + Maintain documentation and service records in CRM systems within defined timelines. **Who you are** The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + You hold a certificate in Electronics, Science, or a related field. + You have 3 to 10 years of experience in a service or technical support environment. Experience in the IVD or blood screening sector is highly valued. + You communicate effectively in English, both written and spoken. + You are self-motivated, detail-oriented, and able to work independently. + You are proficient in Microsoft Office and electronic testing equipment. + You are willing to travel, including short-notice trips within Australia. **What we offer** Contract of Employment: Permanent position. Location: Melbourne, Australia. Work Hours: 8:30am – 5:00pm (Monday to Friday), with flexibility for after-hours support. This is a brilliant opportunity to join Grifols, a company that values its employees and fosters professional growth in an excellent working environment. \#LI-HJ1 **Location: APAC : Australia : Home Office:Australia** Learn more about Grifols (http://www.grifols.com/es/web/international/home) **Req ID:** 529558 **Type:** Regular Full-Time **Job Category:**