Job Description

Field Service Engineer Role

Location: Factory based in Barry with travel required across the UK and occasional international trips
Employment Type: Permanent

Benefits: 1.30pm finish Fridays, Fully expensed company car, onsite parking

Primary Responsibilities

Conduct servicing, maintenance, and repairs on diagnostic instruments

Perform equipment calibration and validation, following strict accredited procedures

Execute tasks both on-site and at various locations throughout the UK

Ensure biannual servicing and verification of all equipment

Represent and demonstrate products to clients as needed

Core Duties

Oversee all external service, repair, and maintenance activities

Deliver customer support through phone, email, and face-to-face interactions

Keep clients informed on system updates, changes, and relevant information

Maintain accurate records of all service operations

Liaise with service administrators to schedule and prioritise service visits

Support internal service engineers with technical expertise

Foster positive relationships with customers

Required Qualifications and Experience

Minimum qualification of HND in Electronic Engineering or equivalent

A minimum of three years hands-on experience in field service roles

Skilled in installing, testing, and repairing electronic equipment, including printed circuit boards (PCB)

Excellent communication skills, both written and verbal

Strong analytical and problem-solving abilities

Commitment to delivering high-quality customer service

Valid passport without travel restrictions

Clean and full UK driving license

Willingness to travel extensively across the UK, including overnight stays as necessary

Flexible work schedule adaptability for service callouts

Exemplary attendance and timekeeping record

Additional Details

Role involves extensive domestic travel with occasional overseas assignments

Primary base when not travelling is the Barry factory location

Work week totals 37 hours: Monday to Thursday from 8:30 AM to 5:00 PM, Friday from 8:30 AM to 1:30 PM

On-call availability is required to cover holiday periods due to the service nature of this role

Important: Candidates will undergo Police and contractor background checks prior to employment. Only applicants meeting these criteria should apply.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.