CNC Field Service Engineer – Machine Tool Repair & Install

Location: Hoffman Estates, IL | On-Site + Travel | Full-Time | Multiple Openings

We’re hiring CNC Field Service Engineers to support a growing team that services complex, high-precision CNC machine tools across industrial and manufacturing clients in the Northeast. This is a high-priority hire with multiple openings available in Hoffman Estates, IL.

You’ll be the go-to expert on installation, troubleshooting, and repair—working directly with customers to keep their equipment running and their operations productive. If you're looking for a hands-on, highly technical role with autonomy and growth potential, this is it.

What You’ll Do

Provide on-site and phone-based service support for CNC machine tools

Troubleshoot electrical, mechanical, and PLC ladder logic issues

Lead or support installations, repairs, and preventive maintenance

Partner with customer engineers on system upgrades and diagnostics

Train and support customer teams on new equipment and control platforms

Maintain accurate documentation and technical service reports

Serve as a trusted technical partner, building long-term customer relationships

Travel throughout a multi-state region (50%+) to support customer needs

Work from the technical center when not traveling

What You Bring

3–5+ years of hands-on experience in CNC maintenance or troubleshooting

Strong background in electrical and mechanical systems

Familiarity with Fanuc, Mitsubishi, and/or Siemens controls (preferred)

Ability to read mechanical drawings, electrical schematics, and ladder diagrams

Basic computer skills (Word, Excel, Outlook) and CRM/reporting tools

Great communicator with a customer-first mindset and strong technical presence

Associates or Bachelor’s in a technical field (preferred but not required)

Willingness to travel 50%+ across the region (drive/fly as needed)

Why This Role?

Work on complex, high-end CNC systems with real-world impact

Join a tight-knit team with deep technical knowledge and peer support

Variety of work: troubleshooting, installs, upgrades, and training

Clear path for growth into senior field roles or technical leadership

Full benefits, competitive salary, and company tools provided

Exposure to cutting-edge machine tool technology and top-tier clients

Physical & Work Environment
This role involves working in active machining environments, with occasional lifting (up to 50 lbs), bending, standing, and using power tools. Travel is regional and expected 50% of the time.