**Job Responsibilities:** * Provides technical support and troubleshooting to customers, accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols. * Assists in the installation, maintenance, and repair of products, ensuring compliance with safety standards and effective functioning of equipment. * Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks. * Documents all service activities, including diagnostics, resolutions, and parts used, utilizing the Service Management System to maintain detailed and accurate records. * Handles customer inquiries and complaints professionally, offering effective solutions and escalating more complex issues to senior technicians or appropriate channels. * Conducts routine maintenance and performance checks on medical devices, ensuring they meet operational standards and regulatory requirements to prevent potential failures. * Supports senior technicians during advanced technical procedures by preparing necessary tools and materials, following instructions closely, and learning through hands-on experience. * Communicates effectively with customers to keep them informed about the status of their service requests, expected timelines, and any potential issues or delays, ensuring transparency and trust. * Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures, ensuring the highest standards of service. * Ensures all service activities comply with company policies and industry regulations, consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards. **Minimum required Education:** High School Diploma, Vocational Education. **Preferred Skills:** * Troubleshooting * Documentation & Reporting * Product Installation * Product Repair & Maintenance * IT Networking * Regulatory Requirements * Engineering Fundamentals * Remote Support Tools & Techniques **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.