Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Group/Division: IDD Taiwan

Position Summary:

We are seeking a dynamic Field Service Engineer to support our diagnostic instrument portfolio in Taiwan. This role is pivotal in delivering best-in-class service and support to our healthcare and laboratory customers. The ideal candidate will have strong technical expertise in diagnostic systems, a passion for customer satisfaction, and the ability to work in a fast-paced, collaborative environment.

Key Responsibilities:

Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.Collaborate with internal partners to resolve customer issues and improve processes.Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.May be required to complete other related duties as the need arises and/or assigned.

Minimum Requirements/Qualifications:

Bachelor's degree in engineering (e.g. biomedical engineering, mechanical, electronic, Information Engineering or other related fields) or equivalent work experience.Good communication and interpersonal skills, able to clearly convey technical issues to non-technical staff.Ability to work independently, with good time management and high stress tolerance.Excellent problem-solving skills and engineering judgment to handle complex electronic or mechanical equipment issues.Ability to acquire and possess a valid driver's license.