**现场服务工程师** **Job Responsibilities:** * Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols. * Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients. * Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways. * Exercises within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results. * Executes thorough pre-visit preparation, ensuring that all necessary parts, tools, and diagnostic information are available to achieve resolution in first visit and enhance customer satisfaction. * Handles customer escalations and complaints by following established processes, ensuring accurate information capture, timely resolution, and maintaining high levels of customer service. * Takes initiative with medium to high technical complexity support tasks, making informed decisions within defined frameworks to deliver effective solutions and improve device functionality. * Engages actively in continuous improvement initiatives, sharing complex solutions and technical knowledge to enhance service quality, efficiency, and team performance. * Provides technical mentorship and guidance to junior technicians, sharing expertise, best practices, and technical procedures to improve overall team capabilities and service outcomes. * Collaborates with cross-functional teams and the wider organization to identify opportunities for sales or value-added services, supporting business goals and enhancing customer relationships. **在这个岗位上，您将有机会** 充分得到影像产品的系统学习和技术培训，为客户提供专业的售后服务工作，包括维修、保养及升级等服务；通过维护、提高客户满意度不断促进飞利浦售后业务甚至售前业务的发展。 **您的职责是** + 为客户提供快速、专业的售后服务工作，包括安装、维护、维修及现场升级服务等。 + 执行及时有效的维修动作及良好的客户沟通工作，维护客户满意度。 + 保持跟销售部门、售后业务部门的紧密合作，促进影像售前售后业务的发展。 + 完成相关的KPI指标的考核。 + 负责福州周边地区飞利浦CT 等影像类产品的维修保养升级。 + 完成公司各项指标要求，准确提供工单和报告。 + 参加公司要求的培训并乐于接受新知识和技能。 + 维系客户关系，支持销售拓展商务机会 **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.