**Job Description Summary** We are looking for a proactive Field Service Engineer who will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Diagnostic Imaging: Magnetic Resonance, Computed Tomography, NUC, X-Ray and Vascular modalities in Cluj City, Romania . **Job Description** **Responsibilities** + Completing troubleshooting, installation, validation, maintenancing, and service repairing needs on designated equipment. + Owning customer issues from dispatch or identification of issue to resolution. + Maintaining all models specific to a modality’s in the assigned area. + Performing total system level troubleshooting on complex multi-symptom problems. + Communicating clearly with end-users and department managers on equipment status; maintaining customer satisfaction. + Assisting in Account Sales visits, helping train others where necessary, and identifing Sales opportunities and communicate them to account team. + Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Partnering with the customer and recommend value-added services that will help the customer run their business more efficiently. + Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. + Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the company's Service Quality Policy Statement. **Required** **​Qualifications** + Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience. + Technical analytical skills. + Ability to work independently with minimum supervision, + High work standards and quality. + Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills. + Fluency in English. + Valid driving license B category valid for Romania, active driving experience. + No restriction to work in hi magnetic field area. **Desired Characteristics** + Ability to plan and organize work effectively, + Excellent communication skills, listening skills, and interpersonal skills. + Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs). \#LI-MT1 \#LI-Hybrid **Additional Information** **Relocation Assistance Provided:** No