**Field Service Engineer** **–** **Ultrasound** **(Remote/Travel:** **Hudson Valley area to North New Jersey** **)** Allow your passion for improving lives to shine in this role whereyou’llbe responsible forcustomer relationship management through the effective use of technical knowledge to install, troubleshoot, service, andmaintainequipment at customer sites. **Your role:** + Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times toaddress and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. + Activelyparticipateas a member of the regional work team; work toimprove team processes andidentifytraining gaps. Seek out opportunities to increase capability and capacity (i.e.mayberequiredto become qualified in multiple modalities,learnsnew tools). + Perform all administrative duties within established Philips, State, and Federal regulatory requirements andtimeframesincluding timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. + Utilize tools, support, resources, and escalation processes within requiredtime framesto resolve customer and system problemstimelyand effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). + Travel across the specified geography is required.The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may berequired. **You're** **the right fit if:** + You’veacquired1+ years of experience inadiagnostic imaging(field or hospital-based)serviceenvironmentor3+years’inelectromechanical industries.Preferred experience inmodality. + Your skills includethe abilityto understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. + You have anAssociate Degreein electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for thisField Serviceposition. **You** **must be able to** **:** + Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. + Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). + Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and wewon'tstop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our culture. **Philips Transparency** **Details** The hourly pay range for this position in New York and New Jersey is $31.00 to $49.00 This role alsoincludes,field serviceand lead generation incentivebonus plans,on-callpay,companyfleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs,geographicallocation, and internal equity. In addition, other compensation, such as anannual incentiveplan,field serviceincentive bonus, salescommissionor long-term incentives may be offered. Employees are eligible toparticipatein our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be foundhere. At Philips, it is not typical for an individual to be hired at or near the top end of the range for theirroleand compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates whorequiresponsorship for a work-authorized visa, now or in the future. Company relocation benefits _will not_ be provided for this position. For this position, youmustresidein _or_ within commuting distance to Hudson Valley or Northern New Jersey. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran