Job Title: Field Service Coordinator

Job Description

The Field Service Coordinator will engage in various support activities as part of the Field Service execution team to provide excellent customer service.

Responsibilities

Professionally answer and disposition incoming phone calls to main Field Service phone lines, determining appropriate actions or routing calls to the correct person.Monitor the Field Service email inbox, determine proper actions required, and respond to emails as necessary to customers, representatives, and service centers.Create work orders for technician field visits, schedule inside technicians based on customer needs and technician availability, or coordinate with service centers to convey customer needs. Follow up with Service Centers on open work orders to update completion status.Process inbound service request documentation from customers and representatives, job reports from technicians, and file or upload them according to department processes.Update and maintain customer portals for new and open work order scheduling and completion progress as assigned.Request Certificates of Insurance (COI) from the insurance carrier per customer requirements.Enter Maintenance Plans and create maintenance work orders as required.Add or update asset (installed product) details as required.Receive Service Center invoices and process them in accordance with department procedures.

Essential Skills

Customer service skillsOrder entry skillsHigh school diploma or general education degree (GED), or one year related experience and/or training, or equivalent combination of education and experience.

Additional Skills & Qualifications

Experience in the Field Service industry is a plus.Salesforce experience is a plus.

Work Environment

The role is based in an office environment.

Job Type & Location

This is a Contract to Hire position based out of Bethlehem, PA.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bethlehem,PA.

Application Deadline

This position is anticipated to close on Feb 2, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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