**Job Summary** This position supports end user devices and provides technical support. A strong background in technical support, customer service and understanding of client-server relationships, networking, and diverse hardware devices is required for satisfactory results in this position. **Essential Functions of the Role** + Familiarity with remote monitoring and control tools used in audio-visual environments, including the ability to remotely monitor and manage classroom equipment when required. + Working knowledge of Microsoft Windows and Microsoft Office applications, with the ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues. + Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas. + Interfaces with users through training, education, tutorials, and problem resolution in a classroom environment. + Coordinates and communicates effectively with others to complete assigned work. + Performs troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment. + This role supports the classroom and the technology in it — not identity, access, or backend systems. + Performs other duties as assigned or required. + This role is 100% onsite support. **Key Success Factors** + Advanced computer troubleshooting skills, problem solving abilities, ability to support logical thinking and conclusions. + Effectively provide audience appropriate communication. + Professional attitude, dress and customer service skills. + Strong teamwork and collaboration skills. + Two or more years of experience in an Information Technology position required. **Ideal Schedule:** Monday, Wednesday, Friday (7:30AM - 12:30PM) **Benefits** Our competitive benefits package includes the following + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level **Qualifications** + EDUCATION - Associate's or 2 years of work experience above the minimum qualification + EXPERIENCE - 2 Years of Experience + CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.