Job Purpose

The Field Sales Executive is responsible for driving revenue growth within a designated geographical territory by maintaining relationships with existing customers, identifying and securing new business opportunities, and ensuring a high level of customer satisfaction. This role is essential in meeting individual and organizational sales targets and upholding the service excellence DHL is known for.

Key Responsibilities

Customer Relationship Management

Manage a portfolio of existing and prospective customers through regular face-to-face visits. Serve as the main point of contact for clients, coordinating with internal departments to resolve queries or issues. Build and maintain long-term relationships that foster customer loyalty and retention.

Sales Execution

·        Conduct 6 customer visits per day with a sales activity mix of 40% acquisition, 30% development, and 30% maintenance.

·        Formulate and implement a personal sales plan aligned with business goals.

·        Drive new business acquisition while developing and retaining existing accounts.

·        Ensure all deals adhere to pricing guidelines; seek management approval for exceptions.

Internal Collaboration

Coordinate with Customer Service, Operations, Finance, and other internal departments to address customer concerns and enhance service delivery. Participate in monthly planning sessions with Marketing and Sales leadership to align on targets and strategies. Share market intelligence and customer feedback to support business development efforts.

Process & Performance Management

Create and maintain an annual customer call cycle, reviewed quarterly and updated monthly. Track and analyze customer data to evaluate performance, identify trends, and take corrective actions when needed. Maintain accurate records of all customer interactions, agreements, and correspondence.

Information & Documentation

Ensure all customer-related information is up-to-date and accurately recorded in the CRM system. Monitor fluctuations and trends in customer activity and provide data-driven insights to management.

Skills and Qualifications

Required Experience

Minimum of 2 years of experience in Sales preferred. Dynamic and enthusiastic fresh graduates with strong sales aptitude will also be considered.

Education

Bachelor’s Degree in Business, Marketing, or a related field.

Key Skills

Excellent verbal and written communication skills Strong presentation and negotiation abilities Time management and organizational skills Analytical mindset with attention to detail

Core Competencies

Business

Analysis: Ability to interpret and evaluate data for sound decision-making. Planning & Organizing: Demonstrates structured work habits and clear goal-setting. Decision Making: Exercises sound judgment even under uncertainty. Results Orientation: Focused on delivering measurable outcomes.

Leadership

Teamwork: Collaborates effectively with peers and cross-functional teams.

Personal

Accountability: Reliable and committed to professional conduct and responsibilities. Communication: Clear, concise, and tailored communication style. Self-Management: Maintains composure and performance under pressure.

Why Join Us?

This is a great opportunity to be part of a global brand committed to delivering excellence. If you are passionate about sales and customer engagement and thrive in a fast-paced, performance-driven environment, we would love to hear from you.