Field Representative II, MS Offsite POSITION PROFILE Reports to a Site Manager, either within the same site or at a parent location and supervises day-to-day operations and staff of specified 1-3 person satellite location or assists with the supervision of a large site or additional shifts. May run shifts or site solo. Functions as a document specialist or other operations worker the majority of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed; can complete month-end management reports in the absence of the Site Manager. (Note: a lead person at a small solo site should be titled Supervisor). JOB DUTIES AND RESPONSIBILITIES �· Functions as a document specialist or other operations worker. �· Understands contractual obligations and is able to track compliance and remedies �· Responsible for effective implementation and management of RICOH Service Excellence. �· Understands Service Level Agreements and is able to execute and report on effectively achieving them �· Handles formal contact with the customer on a daily basis in IMS. �· Provides training on workflow and machine operations when necessary. �· Ensures payroll accuracy by overseeing and correcting all time clock punches. �· Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. �· Ensures the quality of operations for shift by assisting in the achievement of goals. �· Meets quality and deadline standards by the effective use of job scheduling practices. �· Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. �· Completes site reports and other paperwork as necessary. �· Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. �· Performs other duties as assigned QUALIFICATIONS (Education, Experience and Certifications) Typically Required: �· Requires high school diploma or GED and 3+ years of experience in a related field. �· Requires experience in delivering classroom and/or informal training sessions. �· Requires experience in operation of the most advanced machines, performing complex jobs. �· Requires experience in setting goals by defining and prioritizing specific, realistic objectives. KNOWLEDGE, SKILLS AND ABILITIES �· Good supervisory skills �· Good customer service skills �· Ability to meet deadlines and provide efficient workflow WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �· Typically, an office environment with adequate lighting and ventilation, and a normal range of �· temperature and noise level. �· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �· prepare, provide and convey diversified information. �· Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up 50 lbs. �· Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.